Friction

Breakdown maintenance to keep client’s equipment in good working condition.

1.2          During the preventive maintenance call SW may be also undertake breakdown

Maintenance works wherever possible. Breakdown calls rectification of the faults and Replacement of defective worm consumable like knob. Print Head, Print Wheels, Teflon, Print Ribbons, Ink Cartridge, and Toner, Papers media transparencies, Hard Disk are not covered in the scope of agreement.

1.3          This agreement shall be entered into by SW after checking the equipment for it’s

Satisfactory working, if any repair is considered necessary to bring the equipment in good working condition before taking over for service contract. Such repairs shall be changed for separately.

2.             The Company will provide 12 (Four) preventive maintenance calls per year without any failure apart from breakdown calls.

3.             All parts which are to be replaced in the machine shall become the property of the

Company and its authorized service engineer shall be entitled to remove and carry away such parts from customer premises.

4.             The Company would endeavor to carry out repairs at the earliest, but will not be

Responsible for any loss, in terms of cost or expenses arising directly or indirectly from any delay in doing so.

5.             Provision of maintenance service will be confined to the company's normal working hours.

6.             The contract does not include repairs of damages caused by:

a)            Use of customer supplies add-ons or non-standard consumables.

b)            Mishandling or tempering, neglect, accident, fire or any such acts of nature.

c)            Improper or inadequate maintenance by the customer, unauthorized modification or misuse operation outside the environment specification for the product or improper site preparation and maintenance.

d)            The company will not be responsible for any data loss in any form or condition thus data recovery of any hard disk is beyond the scope of this agreement and will be charged separately.

E)           12.36% Service Tax Extra